created a new story for guest booking

docs/epics/epic-3-booking-consultation.md

@@ -29,6 +29,8 @@ Clients book consultations through a calendar interface. Each consultation is 45
 - [ ] Consultation reminders (24hr, 2hr)
 - [ ] Calendar file (.ics) generation
 - [ ] Admin can mark as completed/no-show/cancelled
+- [ ] Guests can submit booking requests from public page
+- [ ] Admin can approve guest requests and create accounts
 
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@@ -226,6 +228,34 @@ Clients book consultations through a calendar interface. Each consultation is 45
 
 ---
 
+### Story 3.9: Guest Booking Request
+
+**Description:** Allow website visitors to submit consultation booking requests without an account.
+
+**Acceptance Criteria:**
+- [ ] Public `/booking` page accessible without login
+- [ ] Guest can select date/time from availability calendar
+- [ ] Guest provides full contact details (name, national ID, email, phone)
+- [ ] Support for individual and company account types
+- [ ] Duplicate check: block if email OR national_id already exists (prompt to login)
+- [ ] 1-per-day limit by email for guest requests
+- [ ] Confirmation step before submission
+- [ ] Guest receives confirmation email
+- [ ] Admin receives notification email
+- [ ] Guest requests appear in admin queue with "Guest" badge
+- [ ] Admin can: Approve + Create Account, Reject, Create Account Only
+- [ ] On approval: user account created, welcome email sent, booking approved
+- [ ] On rejection: rejection email sent, guest data discarded
+- [ ] All actions logged in audit trail
+
+**Technical Notes:**
+- Store in guest_booking_requests table (separate from consultations)
+- Admin workflow extends Story 3.5 approval process
+- On approval, creates user and converts to consultation
+- Rejected requests are fully deleted (data not retained)
+
+---
+
 ## Dependencies
 
 | Epic | Dependency |