---
id: 8-5
title: 8-5 Booking Rejected Email
status: QA Review
date: 2026-09-27
parent: 8
---

## Description

As a client, I want to be notified when my booking is rejected, So that I can understand why and request a new consultation if needed. Full implementation history: docs/stories/story-8.5-booking-rejected-email.md

## Acceptance Criteria

- [ ] Sent when consultation status changes to `'rejected'`
- [ ] "Your consultation request could not be approved"
- [ ] Original requested date and time
- [ ] Rejection reason (conditionally shown if provided by admin)
- [ ] Invitation to request new consultation
- [ ] Contact info for questions
- [ ] Empathetic, professional
- [ ] Email in client's preferred language (Arabic or English)
- [ ] Default to Arabic if no preference set